Customer Service
ONLINE RETURNS
WE OFFER A 30-DAY RETURN POLICY AT HELLYHANSEN.CO.ZA
If you are not satisfied for any reason, with your product(s) purchased online (via this site) that are unused and in a saleable condition, you can return it to us within 30 days of receiving it. We will exchange it or issue you a full refund for the price you paid for the returned item(s).
HOW TO RETURN A PRODUCT
To return a product, please contact us via email HERE or call us at +27 (12) 660 0016 between 9:00 and 5:00pm, Monday to Friday.
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We will provide you with a return postal address.
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Post your items and please hold on to your proof of postage.
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Returned items will be processed within 72hrs of receiving them.
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You will receive an email notifying you that your return request has been issued to your banking institution.
DURING THIS UNPRECEDENTED TIME, THE PROCESSING OF YOUR RETURN MAY TAKE A LITTLE BIT LONGER AS WE ARE TAKING EVERY PRECAUTION NECESSARY TO KEEP OUR TEAM HEALTHY.
ITEMS MAY BE RETURNED IF
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The products are unwashed and unused (you can of course try the item on for fit)
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The product is in its original undamaged packing (a carefully opened package is fine)
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All tags are attached
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The product is complete (e.g. both items of a pair must be returned)
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You have kept your proof of postage in case the return is lost in transit
Full Terms and Conditions HERE.
PLEASE NOTE: the above return policy is for our online store only. Delivery charges are non-refundable.