Free shipping on orders over R1000

ONLINE STORE OPEN

Customer Service

ONLINE RETURNS

 

WE OFFER A 30-DAY RETURN POLICY AT HELLYHANSEN.CO.ZA

If you are not satisfied for any reason, with your product(s) purchased online (via this site) that are unused and in a saleable condition, you can return it to us within 30 days of receiving it. We will issue you a full refund for the price you paid for returned item(s). 

 

HOW TO RETURN A PRODUCT

To return a product, please contact us via email HERE or call us at +27 (12) 660 0016 between 9:00 and 5:00pm, Monday to Friday.

    • We will provide you with a return authorization number and postal address.

    • Post your items and please hold on to your proof of postage.

    • Returned items will be processed within 72hrs of receiving them.

    • You will receive an email notifying you that your return request has been issued to your banking institution.

 

DURING THIS UNPRECEDENTED TIME, THE PROCESSING OF YOUR RETURN MAY TAKE A LITTLE BIT LONGER AS WE ARE TAKING EVERY PRECAUTION NECESSARY TO KEEP OUR TEAM HEALTHY. 

 

ITEMS MAY BE RETURNED IF

  • The products are unwashed and unused (you can of course try the item on for fit)

  • The product is in its original undamaged packing (a carefully opened package is fine)

  • All tags are attached

  • The product is complete (e.g. both items of a pair must be returned)

  • You have kept your proof of postage in case the return is lost in transit

Full Terms and Conditions HERE.


PLEASE NOTE: the above return policy is for our online store only.