WE OFFER A 30-DAY RETURN POLICY AT HELLYHANSEN.CO.ZA
If you are not satisfied for any reason, with your product(s) purchased online (via this site) that are unused and in a saleable condition, you can return it to us within 30 days of receiving it. We will exchange it or issue you a full refund for the price you paid for the returned item(s).
HOW TO RETURN A PRODUCT
To return a product, please contact us via email HERE or call us at +27 (12) 660 0016 between 9:00 and 5:00pm, Monday to Friday.
We will provide you with a return postal address.
Post your items and please hold on to your proof of postage.
Returned items will be processed within 72hrs of receiving them.
You will receive an email notifying you that your return request has been issued to your banking institution.
DURING THIS UNPRECEDENTED TIME, THE PROCESSING OF YOUR RETURN MAY TAKE A LITTLE BIT LONGER AS WE ARE TAKING EVERY PRECAUTION NECESSARY TO KEEP OUR TEAM HEALTHY.
ITEMS MAY BE RETURNED IF
The products are unwashed and unused (you can of course try the item on for fit)
The product is in its original undamaged packing (a carefully opened package is fine)
All tags are attached
The product is complete (e.g. both items of a pair must be returned)
You have kept your proof of postage in case the return is lost in transit
Full Terms and Conditions HERE.
PLEASE NOTE: the above return policy is for our online store only. Delivery charges are non-refundable.