Customer Service

 GET YOUR HELLY GOODS DELIVERED DIRECTLY TO YOUR HOME

Delivery will be made by AusPost during normal business hours, Monday to Friday. Orders will be processed within 24hrs of receipt - all orders placed before 11:30am, Monday through Friday, will be handed to AusPost the same day. Orders placed on Saturday, Sunday and holidays will be posted on Monday and/or the next business day. Please see below for estimated delivery times to your area. 

PLEASE NOTE

• Although it is our goal to deliver within the above mentioned lead times, delivery dates are not guaranteed as shipments are handled by third parties.
• Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation.
• Orders will be processed in accordance with the Terms and Conditions of sale.
• We are unable to redirect orders once items have been dispatched.

TAXES & DUTIES

Taxes and duties are calculated according to your shipping destination and itemised in the checkout page and on the Order Confirmation.

AUSPOST ESTIMATED DELIVERY TIMES

Please use the below as a guideline only. For the most up to date info regarding your delivery "Sign In" to your "Account" and find AusPost tracking details on a specific Order.

AUSPOST STANDARD DELIVERY ESTIMATES*

AUSPOST EXPRESS DELIVERY ESTIMATES*

*All delivery estimates reflect the current information provided at auspost.com.au Please use them as a guide only.